Return Policy

Watch Video! WIDA Store's Shipping and Return Procedures

We strive to meet and exceed your expectations. If you are not completely satisfied with your purchase, please contact the WCEPS Help Desk at 1-877-272-5593 or store@wceps.org to inquire about a refund, credit or exchange.

We are ready and willing to refund your order, but Returns/Refunds are subject to the following terms:

Receipt Requested, to:
WCEPS
510 Charmany Drive, Suite 269
Madison, WI 53719

We are happy to assist you and will do everything we can to work with you on your order/return.

Please note that the refund or credit issued will not include the original shipping charge. In addition, the customer will also be responsible for the cost of return shipping and will be subject to a 5% restocking fee. All costs of returning product will be explained and defined when the customer contacts the Help Desk to discuss a return. Customers will know the total cost of returning items before deciding whether or not to do so.

Please be sure to clarify any questions or concerns about the product prior to placing an order, and be sure to resolve any questions or concerns about the return process prior to submitting a return.

Trademark and Copyright

The publication of WIDA materials by WCEPS is under the authority of the Board of Regents of the University of Wisconsin System. WIDA and the WIDA logo are trademarks of the Board of Regents. The copyrights to all WIDA materials are held by the Board of Regents.

Customer Support

WCEPS provides full customer support for all products and services. If you have any questions or concerns regarding your purchase, please call 1-877-272-5593 or email store@wceps.org. Customer support is available Monday through Friday from 8 a.m. – 5 p.m. Central Standard Time.